FAQ
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Order and Delivery: Where, When & How?
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Personal Information and Privacy
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Order Changes and Cancellation
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Elsewhere in Canada
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Return and Exchange
Order and Delivery: Where, When & How?
How can I check my order status?
Make sure you have received the confirmation email regarding shipping.
Nevertheless, you can always contact us directly on our by email at: info@popeyecalgary.ca for any questions.
When will my order be shipped?
Most orders are shipped within 48 hours pending billing information and preferred shipping method confirmation. Orders are shipped Monday through Friday. We strive to ship your order within 48 hours of confirmation, if all items are in stock. If items are out of stock, we will ship them as soon as they are available.
Will you be able to notify me once my order is shipped?
An email will be sent to you regarding the shipping of your order.
Can I view my order history?
Hop over to the My Account section at the very top of the home page. Log in using your email address and password. You will then be able to view your order history.
Will you be able to notify me if there are problems with my order?
We will notify you immediately by email or phone call if there are any problems with your order, including back orders and credit card authorization issues.
Personal Information and Privacy
Is my credit card information secure?
Our platform holds the six PCI standard categories and they are applied to each of our platforms: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program and implementing strict control measures. Network reviews and tests are conducted regularly to preserve this information security policy.
I would prefer not to enter my credit card information online. Are there any other options for placing an order?
At Popeye's Supplements, you can purchase our products the way you want. Of course, you can always shop at one of our locations across the country.
In order to find a store near you, visit: https://www.popeyescalgary.com/locations. You can also directly call the store to place your next order.
Order Changes and Cancellation
Can I make changes to my order after I submit it?
We make every effort to ensure that your orders are processed as quickly as possible. Due to the speed of most of our shipments, we cannot make any changes once the order has been submitted.
Can I cancel my order once it has been submitted?
We make every effort to ensure that your orders are processed as soon as possible. You can send a message to our customer service department as quickly as possible at info@popeyescalgary.ca. If your order has not yet been processed and shipped, we can proceed to cancel it. If your products have already been shipped, it will be impossible to cancel this order. Once the products have been received, you will be able to go to the store to exchange them.
Elsewhere in Canada
Can customers outside of Southern Alberta place an order through the website?
Yes. You will need to visit www.popeyescanada.com to place an order anywhere in Canada. However, we are not allowed to ship outside of Canada.
http://www.popeyescanada.com
Return and Exchange
There is a missing item in my order. What can I do?
If an item is missing in your order, please contact our customer service support through email. Our team will then proceed to analyze your request and follow up with you within the next five business days.
What should I do if I receive damaged or defective items?
We make every effort to ensure that your order arrives in perfect condition. Unfortunately, items may sometimes be damaged during shipping. We understand your frustration and will make every effort to replace the product as quickly as possible.
If you have received a damaged item, please send us an email at info@popeyescalgary.ca
Write down your name, your order number and include a picture of the damaged item and we will immediately take care of the replacement of this item.
Can I return or exchange a product from an online or phone order?
You can exchange a product purchased on our website or by phone by visiting your nearest Popeye’s store.
You can return a product for in store credit to use at your convenience.
Is my credit card information secure?
Our platform holds the six PCI standard categories and they are applied to each of our platforms: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program and implementing strict control measures. Network reviews and tests are conducted regularly to preserve this information security policy.
I would prefer not to enter my credit card information online. Are there any other options for placing an order?
At Popeye's Supplements, you can purchase our products the way you want. Of course, you can always shop at one of our locations across the country.
In order to find a store near you, visit: https://www.popeyescalgary.com/locations. You can also directly call the store to place your next order.
How can I check my order status?
Make sure you have received the confirmation email regarding shipping.
Nevertheless, you can always contact us directly on our by email at: info@popeyecalgary.ca for any questions.
When will my order be shipped?
Most orders are shipped within 48 hours pending billing information and preferred shipping method confirmation. Orders are shipped Monday through Friday. We strive to ship your order within 48 hours of confirmation, if all items are in stock. If items are out of stock, we will ship them as soon as they are available.
Will you be able to notify me once my order is shipped?
An email will be sent to you regarding the shipping of your order.
Can I view my order history?
Hop over to the My Account section at the very top of the home page. Log in using your email address and password. You will then be able to view your order history.
Will you be able to notify me if there are problems with my order?
We will notify you immediately by email or phone call if there are any problems with your order, including back orders and credit card authorization issues.
Can I make changes to my order after I submit it?
We make every effort to ensure that your orders are processed as quickly as possible. Due to the speed of most of our shipments, we cannot make any changes once the order has been submitted.
Can I cancel my order once it has been submitted?
We make every effort to ensure that your orders are processed as soon as possible. You can send a message to our customer service department as quickly as possible at info@popeyescalgary.ca. If your order has not yet been processed and shipped, we can proceed to cancel it. If your products have already been shipped, it will be impossible to cancel this order. Once the products have been received, you will be able to go to the store to exchange them.
Can customers outside of Southern Alberta place an order through the website?
Yes. You will need to visit www.popeyescanada.com to place an order anywhere in Canada. However, we are not allowed to ship outside of Canada.
http://www.popeyescanada.com
There is a missing item in my order. What can I do?
If an item is missing in your order, please contact our customer service support through email. Our team will then proceed to analyze your request and follow up with you within the next five business days.
What should I do if I receive damaged or defective items?
We make every effort to ensure that your order arrives in perfect condition. Unfortunately, items may sometimes be damaged during shipping. We understand your frustration and will make every effort to replace the product as quickly as possible.
If you have received a damaged item, please send us an email at info@popeyescalgary.ca
Write down your name, your order number and include a picture of the damaged item and we will immediately take care of the replacement of this item.
Can I return or exchange a product from an online or phone order?
You can exchange a product purchased on our website or by phone by visiting your nearest Popeye’s store.
You can return a product for in store credit to use at your convenience.